Together for a safe and outstanding Andermatt experience!
In addition to the Covid-19 measures adopted by the Federal Office of Public Health, the canton, and the industry associations, we have established guidelines for your and our protection. Version: 18 February 2021
Mask-wearing is obligatoryPlease always wear a mask in indoor areas and public spaces and on the cableways. The obligation to wear a mask also applies on Gotthardstrasse and on the busy areas of the streets in Andermatt.
Maintain social distancingPlease maintain a distance of at least 1.5 metres.
Buy tickets onlinePlease always buy and book your tickets and activities online, where possible.
Wash handsPlease regularly wash and disinfect your hands.
Reserve in advancePlease reserve your activities in advance.
Respect barriersPlease respect ground markings and barriers.
Self-responsibilityPlease practice self-responsibility and stay home if you experience symptoms or feel unwell.
Our safety measures in the ski area
Stay safe and have fun: That's our motto for the 2020/21 winter season. Together, let's ensure a winter experience that’s not only especially pleasant but especially safe.
A reservation for the Gütsch Express gondola and the Andermatt-Gurschen cableway is mandatory on weekends for entering the ski area. On Saturdays and Sundays, the ski area at Gemsstock is open from 8 am already.
Install our Mountain Access app (Android or iOS) and allow push notifications. That way, you’ll receive our coronavirus information in real time.
Install the Sepp app, which enables you to pay parking fees contactlessly almost everywhere in Andermatt.
Stay informed about current developments on our news page.
With ground markings, barriers, and glass protection walls, we are making it easier for you to comply with distancing rules.
Wear a mask in waiting and queuing areas, as well as in indoor areas.
Always maintain the required distance.
The windows in the cableways will be open during the trip.
Wearing a mask in mandatory on all gondolas and lifts.
A reservation for the Gütsch Express and the Andermatt-Gurschen cableway is mandatory on weekends.
The number of snow sports enthusiasts in the ski area Andermatt+Sedrun+Disentis is limited.
As a pedestrian, you do not need a reservation for the gondola.
Restaurants that are open are offering take-away. Stay informed about current developments on our restaurants page.
It is not possible to consume take-away items inside the restaurants.
Our protective measures for events at the Andermatt Concert Hall
Stay safe and have fun: That's our motto for the 2021 events. Together, let’s ensure safe enjoyment.
We ask that you comply at all times with the general conduct and hygiene rules of the Federal Office of Public Health.
Where possible, purchase your tickets online.
When tickets are purchased, we require the contact data for you and all persons for whom you are purchasing a ticket in order to ensure contact tracing if necessary. The data are used by us only for this purpose and are stored by us for at most 14 days.
Do not transfer tickets to others so that we can ensure contact tracing at all times.
If you feel sick or have symptoms of a Covid-19 illness, we ask that you not attend the event.
With ground markings, barriers, and glass protection walls, we are making it easier for you to comply with distancing rules.
Wear a mask in waiting and queuing areas, as well as in indoor areas.
Always maintain the required distance.
Arrive early – guests enter in a staggered manner.
Doors open one hour before the event begins.
Please be sure to bring ID with you to the event so that we can verify your identity for the purposes of contact tracing (spot checks).
Tickets are scanned contactlessly.
Wearing a mask is mandatory at all times when inside the Concert Hall.
The auditorium plan provides for the necessary safety distance between each seat. In the orchestra section, seating is arranged accordingly. In the balcony, every other seat and every other row is blocked.
Take your jacket with you into the auditorium. There is temporarily no coat check.
In order to prevent large gatherings of people, we ask that you take the reserved seat indicated on your ticket immediately after entering the Concert Hall and that you leave it only in the event of an emergency.
Dine before or after the event – the bar in the foyer is not open at this time.
Note that the events will be held without an intermission, where possible. During the event, you may use the bathroom if this cannot be delayed.
At the start and end of the event, you will be informed about how to leave the Concert Hall.
Safety has always been an important aspect of our work, even more so this year. In order to protect our guests and employees, additional measures are necessary. I realise that some of the changes may cause an inconvenience, and I ask for your understanding and patience. In return, you can rest assured that we are doing everything possible to ensure your safety.
Together for a safe and outstanding stay!
Your safety at our destination has always been an important concern for us. In addition to the measures adopted by the Federal Office of Public Health, the canton, and the industry associations, we have established guidelines for your and our protection.
We have
installed glass protection walls at numerous locations
placed ground markings and set up barriers in indoor areas
placed hand sanitisers at central locations
increased cleaning frequency
installed signage regarding the obligation to wear a mask
provided our employees with personal protective equipment
created additional capacities in the outdoor areas
We ask that you
always wear a mask in indoor areas, outdoor areas, and on the cableways
bring your own mask with you
always buy your tickets online, where possible
reserve in advance
respect ground markings and barriers
always pay contactlessly, where possible
regularly wash and disinfect your hands
maintain minimum distances of 1.5 metres (if not possible, mandatory mask-wearing applies)
keep contact times with strangers as short as possible
ask our employees if you have questions
stay home if you experience symptoms or feel unwell
We are working continuously, and without making any compromises, to ensure your safety. Please help us to create a safe environment for our employees. Please observe the guidelines.
